Reporting to: National Warehouse Operations and Manufacturing Manager

Department: Operations

Date: November 2019

Scope: Ensure our customers have the best possible experience when dealing with our company. Ensure that every process is timely, accurate and seamless with a passion for continuous improvement.  Work with branch management to achieve desired results.

Summary: Directs and coordinates receiving, stock replenishment and other warehouse processes as defined by manager according to established operating procedures by performing the following duties personally or through others in the receiving dept.

Key Responsibilities:

♦  Directly lead up to 4 non-supervisory employees in the receiving department which includes the following. Other duties may be assigned

♦  Oversee receiving and other warehouse processes and personnel to make sure work meets quality standards and is performed according to established procedures.

♦  Provide training of current and new employees in all appropriate procedures and processes required to complete work assignments.

♦  Provide daily work assignments to staff and work with managers and other supervisors to coordinate personnel and resources as necessary to complete all work scheduled for department.

♦  Assist with the development, revision and enforcement of inventory management and procedures including record keeping, work instructions, and other standard operational and work practices as necessary.

♦  Operate lift trucks, pallet jacks, and other equipment to safely move inventory to proper locations and load and unload trucks as necessary.

♦  Oversee the receipt of purchased goods verifying counts and quality, complete transactions to receive product, process paperwork and complete all necessary transactions according to established procedures. Locate product
to the appropriate areas according to procedure.

♦  Inspect freight upon arrival, document any signs of damage, and resolve freight claims in a timely manner.

♦  Visually monitor inventory levels and communicate low levels to buyers, schedulers, and others as necessary

♦  Visually monitor inventory and communicate any issues in a timely manner to supervisor or manager.

♦  Cycle count inventory according to established guidelines and assist with developing actions to correct inventory problems.

♦  Customer return process (RGA’s) Manage the customer returns process, authorization and analysis

♦  Complete inventory transactions to receive, assign location and replenish picking locations/inventory as required.

♦  Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.

♦  Continue to grow lean knowledge and use the tools to identify and assist with continuous improvement. Help improve efficiency and reduce waste in all aspects of branch operations

♦  Comply with safety regulations and maintain clean and orderly work areas.

Experience & Education:

♦  High School or equivalent (GED) required

♦  College Diploma an asset

♦  3+ years proven Industry experience with inventory control required

♦  Ability to input, retrieve and analyze data

♦  Highly effective “leadership” skills and techniques

♦  Excellent English written and verbal communication skills

♦  LEAN certification an asset

♦  Knowledge of warehouse software packages and proficiency in Microsoft Office products required